FAQ

Elevation Mind Aid

All You Need to Know

Here is all you need to know about our programs. We have answered some of the most frequently asked questions. We hope the answers are insightful enough to give you a clear idea about our intent, process, timings, and other details. The knowledge that you will attain through this training will go a long way with you in moulding your mindset and helping others battle difficult situations in their lives.

Give the gift of mental health with an elevation gift certificate.

Frequently Asked Questions

Who is this training aimed for?

MHFA certification training programs are designed for all Canadians. No medical background is required. Participants for all courses must be 18 years of age at the time of training.

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How will I use this course?

By successfully completing this training, you will be better equipped to have productive conversations about mental health and substance use. The training helps bridge the gap between crisis and professional support.

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Does it work?

It is proven that one of the best indicators for mental health recovery is early intervention with professional support. MHFA is designed to be the first step in seeking professional help for mental health.

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How long is the course?

Basic Certification takes 12 hours, usually offered over two days.

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Will I need to be recertified?

At this time, there is no set recertification schedule. It is recommended to take a refresher class every three years.

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Do you offer scholarships?

Yes! We are happy to work with our clients to develop training strategies that work within their budgets.

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What should I bring to the course?

All you need for the MHFA training is a notebook, pen/pencil, and maybe a highlighter. All other materials are provided.

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Do I need my laptop?

Laptops or tablets are not recommended for the course. However, exceptions can be made for participants who require technology as part of their accessibility needs for the training.

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What about the food?

Unless otherwise stated in the course description, participants are responsible for their own food and beverages while in Elevation training sessions. Snacks and beverages are permitted in the classrooms. Please be advised that no heating, cooling, or cooking facility is available.

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What if I can’t attend the full training?

We understand that sometimes things come up and you’re not able to attend both days of the course. A reasonable effort will be made to fit you into another training program within six months. Kindly note that this could involve traveling to another workshop at a different location than the original training. Refunds will not be issued for partial attendance.

Please note that missing portions of the course for whatever reason will be considered incomplete, and no certification will be awarded.

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I registered but changed my mind, how do I get a refund?

If you have signed up for a course and need to cancel for any reason, a full refund will be issued up until five days prior to training. The payment is refunded in the same way it was made (credit card, pay pal, gift certificate).

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Other questions for the elevation mind aid team?

If your question hasn't been answered here, or for additional information, please contact us and we will get back to you shortly.

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Reach out for any queries!